First Response to Support Ticket
The longest amount of time you will have to wait for a first response to a support ticket
or email is 1 hour. This is measured from the minute your ticket
or email is received by our system.
Ticket Update Frequency
The longest amount of time you will have to wait for an update while we are working on your ticket is 2 hours. This is measured from the last time we responded to the ticket
Escalation to Senior Staff Time
Should your issue require escalation to senior staff, you will wait no more than 90 minutes for the escalation to happen and the senior staff member to contact you.